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About CAS
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Introduction
Claims Administrative Services, Inc., (CAS) is a leader in providing
third party claims administration. We take a proactive approach to
safety and claims handling which provide maximum client satisfaction
and the greatest savings potential. CAS provides turnkey programs,
including loss control, drug testing, OSHA compliance review and all
lines of claims service. We provide personalized service to our clients.
Our mission is to locate and partner with those companies that will
embrace the emerging technologies and qualities of service found in
successful entrepreneurial firms, such as CAS. At CAS, we never stop
exploring methods to improve our services and add value to our client
relationships. Our goals are to provide the highest levels of service
to our clients and to continue to develop new methods of controlling
the cost of claims. Our success is attributed to the dedication of
our employees who constantly perform well above industry standards,
which guarantees quality TPA services. You can have a partner in safety
and claims services to meet your needs today, and well into the twenty-first
century. We can guarantee CAS will be a partner who will help you
make a difference by reducing your losses.
Historical Overview
CAS was formed in 1990 to provide services to school districts in
Texas. CAS is a sister company of Hibbs-Hallmark & Company (HHC)
whose roots extend back to 1896. HHC/CAS was ranked by Business Insurance
magazine as the seventy-eighth largest broker in the United States.
CAS is recognized as a leader in the field of loss control and claims
administration, as well as, a major force in the Texas workers’
compensation market. CAS has captured over 30% of the market for the
1,054 Texas schools and has retained over 98% of its clients since
the program was designed in 1991.
Business Plan
We feel that goals are a very important element for the short and
long term success of our company. All employees participate in the
development of the Business Plan and in their individual Personal
Development Plans that are based upon the goals detailed in the Business
Plan. This focus on corporate goals allows all employees to implement
the goals of CAS. Client satisfaction remains at the forefront of
every employee’s goals. We understand the importance of not only
saving our clients dollars, but also meeting the personalized needs
of each client.
Philosophy
Our philosophy is one of a partnership with our clients and insurance
companies. We view each client relationship as a partnership. Each
partner’s success must be assured for the partnership to succeed.
Our strategic loss control program works with our clients to develop
a personalized safety program that reduces accidents. Our claims processors
work to keep claims cost the lowest in the industry. These two departments
work together to ensure that our partners receive the lowest claims
costs available. Our goal is “To eliminate unnecessary expenses
in all aspects of the claims process.”
Services
At CAS, we do more than process claims, we try to prevent losses through
our safety services. Our comprehensive loss control approach has a
proven track record for reducing the frequency and the severity of
claims. This approach, according to industry analysis, allows our
clients to have forty percent fewer accidents than other TPA’s.
We take an innovative, proactive approach to claims management. Claims
processing is often reactive rather than proactive. At CAS, we become
involved as soon as a claim is filed. We talk to injured employees
or third parties, we consult service providers and, most importantly,
we talk to our clients. We monitor both the quality and cost-efficiency
of services provided. We customize a service program that will meet
the needs of our partner clients. Instead of merely processing paperwork,
we give every claim personal attention. We minimize cost and lost
time, while emphasizing genuine concern for employees or injured third
parties. Our services incorporate all lines of coverage including
Automobile, General Liability, Property, Workers’ Compensation,
USL&H, Jones Act and .
Savings
We understand that one of the key goals of our clients is to save
money. Our approach allows our clients to do just that. Our innovative
approach to safety and aggressive claims handling allows us to reduce
your claims cost. We handle every claim as if it were our own. Claims
supervisors review claims files a minimum of every sixty days to
ensure that everything possible is being done to control the cost
of the claim. Texas schools have saved over $47 million dollars
in five short years.
Automation
CAS uses state of the art automation systems for managing claims
data and reporting. We understand the importance of electronic communication
between insurance companies and clients. We have our own MIS department
that specializes in developing programs and reports to meet the
needs of both insurance carriers and clients. CAS is preparing for
the year 2000 by updating all systems to be in compliance with Y2K
guidelines.
Quality Control
We feel quality control is an important component of the services
provided by CAS. To ensure the highest, most consistent level of
quality in all departments, we have a separate quality control division
that provides regular audits to guarantee these standards. Additionally,
internal audits are completed monthly by all department managers
to assure compliance with procedures and policies.
Publications
Communication with our clients is a key element in effective safety
and claims management. CAS distributes several publications to meet
the needs of our clients and to keep them informed of changes in
the industry, and methods to assist them in controlling their costs.
We also distribute safety and claims publications and safety training
manuals.
24-Hour Claims Hot Line
CAS offers a 24-hour, automated claims hotline for reporting claims
and answering claims questions after normal business hours and holidays.
Location
CAS’ home office is located in Tyler, Texas, with offices located
across the state allowing prompt, efficient service for our clients.
Conclusion
Our commitment at CAS is to provide you with cost effective solutions
to difficult safety and claims problems. Our health and safety staff
and professional claims representatives stand ready to assist you
in controlling your claims costs. We equip our employees with the
latest in automation, communications and word processing equipment.
Most importantly, our philosophy of a responsive partnership with
you, to ensure the lowest claims cost available, allows you, our
partner; the maximum claims savings available. Our entire staff
is committed to this strong work ethic and these important goals.
Return to CAS Home Page.
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